We activate all hosting accounts immediately after we receive payment, but in some cases there may be a short delay (1-2 minutes) whilst our system registers your transaction. If your order has been paid for, but for some reason you do not receive the sign up email within one hour of placing your order, then please contact us and we will be happy to assist you.
We accept PayPal, and you can pay via Credit or Debit card if you aren't registered. We also offer eCheck as a payment option, but please contact us prior to using this payment method.
If you're unhappy with the quality of service which we have provided to you within your first 30 days with us, then simply submit a ticket, and we'll review your claim. If we believe that we have not provided a service to your level of expectation, then we will happily refund the amount you paid, excluding the cost of any domains which you may have purchased.
Sure you can! If we're available on Live Chat, then simply send us a message, or if not, then send us a message and we'll happily come to an agreement with you.
We will host any site providing it is compatiable with our servers and doesn't contradict our terms and conditions. We're fairly sure that our offerings are a world apart from that of our competitors, so why not give us a try and enjoy hosting nirvana?
Sure we will! Simply send us a ticket once you've signed up and we'll happily switch your site over on to our systems.
Whilst our live chat system is limited to a few available trained agents and may not be available around the clock, our support ticketing system is. Once you've submitted a ticket, one of our trained agents will handle your request and assist you in under 30 minutes on average. Whilst some hosts say that their support ticketing system is 24x7 when it isn't, ours really is - so, no matter what happens, day or night you'll be covered.
We chose to use a ticketing system and live chat instead of traditional 'phone in support' because it enables us to manage multiple client communications at once and refer to previous messages. This system means that we can provide a responsive method of obtaining support to you through handling all of our clients queries efficiently, and by putting urgent issues on priority. You'll also be delighted to know that we have a relatively up to date knowledge base for our customers to research answers to common questions without having the need to contact us.
For a small shared hosting plan, it's completely impossible for a host to deliver such huge quantities of space. Yes, they may say they can offer it, but it would be uneconomical for such companies to provide it - and let's face it, our plans are generous anyway, so who would use it? This practice of offering more than one provide is called overselling, and sadly it's all too common in the hosting industry - usually, big users get kicked off by companies using such shady practices. Here's why we're different »
We use real dedicated servers which pack the punch that your site deserves. All of our machines have an absolute minimum of 4GB RAM, quad core processors, hardware RAID-1, SATA hard disks and 100mbps connectivity. They're even backed up from our Chicago data center to a facility in Atlanta every two hours. On top of that, we use Ksplice on all of our servers to ensure that kernels can be upgraded without requiring a reboot - thus reducing the potential for any planned maintainence, giving you a better uptime record.
All of our shared hosting servers run the following:-
If we're missing anything that you may need, then please get in touch and we'll consider installing it for you!
We're based in London, the capital city of the best of all the Britains - Great Britain. We work round the clock, love what we do, are fuelled by caffeine and humour, along with the will power to continue to be the best at what we do. We're open minded people, so if you have any questions, suggestions, fancy a chat or anything else, then why not get in touch?
Business Transit are our parent company who supply hosting to thousands of domains across three continents worldwide. They were recently formed as a holding company to “pool together” the assets of (currently) two hosting businesses. Their oldest subsidiary has been serving websites since early '08, and the group has servers in Chicago, LA, London, Atlanta, Orlando and New York.
Yikes! Sorry about that. Speak with us over live chat, or click here to send us a message. We'd love to hear from you!
